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Avoiding Eye Contact (A long-serving employee)
Risk: medium Category: customer-facing
The Manager's Worry
"Looks shifty/dishonest."
The Context
A long-serving employee is facing issue: Looks shifty/dishonest.
✅ Usually Workable Solution
Lowering gaze (Ghill ad-basw) is a sign of respect/modesty, not deceit. Judge by output, not eyes.
Alternative Approaches
- ➡ Check policy
- ➡ Discuss with HR